As we continue to grow we look forward to working with our customers to improve efficiency, lower cost and improve quality throughout their organizations. We appreciate all of our customers for allowing us to be their preferred vendor of choice and we promise to continue selling, servicing, and supporting the quality products and services offered through our strategic partners.
Prolyse BV offers a wide range of competitively priced products that consistently exceed the expectations of our buyers. To create an unique value for our clients we strive to promote a proactive, customer-oriented focus — making it easy for you to do business with us.
Prolyse BV is an industry leader in providing quality laboratory services including Qualification, Calibration and Routine Maintenance services to the biotech, pharmaceutical, animal health, agricultural industries and others. All of our technicians complete a detailed training on both the instruments/equipment and cGMP guidelines.
Our on-site laboratory services provide customers with less downtime and increases the longevity of their equipment by ensuring proper preventative maintenance and end–user training. We offer installation, operation and performance qualification on a wide variety of instruments and brands.
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Service, Maintenance, Calibration
Laboratory instrumentation is often used at the limits of its design. To maintain accuracy at these limits, the instrument must always be in optimal condition with good laboratory services.
The continued operation of your laboratory equipment enables you to meet your agreements with your (internal) customers. Prolyse B.V. ensures this continued operation of your laboratory equipment by providing a complete package of technical and analytical laboratory services, quality products and skilled technical support.
Maintenance of your laboratory instruments falls into two categories: preventive and corrective.
Preventive maintenance is aimed at minimizing the chance of malfunctions and errors, so that you maximize the return on your laboratory equipment investment. Malfunctions are always inconvenient and unforeseen. However, a structured and regular maintenance program decreases the chances of a malfunction and lowers system operating costs. Such a program of maintenance ensures a minimum of down-time, so you do not have to disappoint your clients.
The preventative maintenance schedule depends on a variety of factors. Among these are the type of apparatus and environmental factors, such as laboratory/plant-conditions, the importance of the system to your business, etc. In the case of corrective maintenance, our service department will rapidly and skillfully make your system operational as soon as possible. Free telephone access to our experienced helpdesk ensures that your issue is addressed promptly. If a site visit is necessary, a supplier-trained service employee will be sent to your location to address the problem. Our service staff has at their disposal excellent supplier support documentation and a large stock of replacement components.
Prolyse B.V. works with you to determine a preventive maintenance schedule appropriate for your needs. The preventative maintenance schedules are developed through a complete technical appraisal with an eye to revision or replacement of components liable to wear, cleaning of the system, and followed by functionality tests. Prolyse BV reports back to you with a service report and checklist tailored to your quality system.
Depending on your needs, Prolyse B.V. offers the option of a guaranteed response, accessibility and support.
Prolyse B.V. prices its service contracts so that there is no difference between maintenance on calculation afterwards and by means of a service contract.